Appliances Online wins major awards at the 2026 ORIAS

Named Best Pureplay Retailer and winner of Customer Service Excellence

Image featured in the Appliances Online blog

Another big night for Appliances Online! We’re incredibly proud to announce that Appliances Online has taken home two major honours at the 2026 Online Retail Industry Awards, better known as the ORIAS.

Appliances Online was named:
Best Pureplay Retailer winner
Customer Service Excellence winner

The ORIAS recognise outstanding achievement, innovation and customer experience across Australia’s online retail industry. To be recognised in two categories that sit so closely at the heart of what we do makes these wins especially meaningful.

Best Pureplay Retailer 2026 WINNER

The Best Pureplay Retailer category recognises online-first retailers that demonstrate strong performance across merchandising, service, website functionality and the overall customer experience.

For Appliances Online, being named Best Pureplay Retailer is recognition of the entire shopping journey - from helping customers find the right product online, through to delivery, connection, removal and support after the sale. Since launching in 2005, our focus has always been to make buying appliances as easy and stress-free as possible. That means offering a wide range of products, clear and helpful information, dependable service and support from real people whenever customers need it.

The award also reflects the work of teams right across the business, including our website developers, product specialists, customer support teams, warehouse staff and delivery drivers.

Customer Service Excellence 2026 WINNER

We’re equally proud to have been named the winner of the Customer Service Excellence award.

This ORIAS category recognises retailers that deliver trusted, valuable service across every customer touchpoint - from the first interaction through to the final delivery and beyond. It also highlights the importance of communication, action and the last mile in building customer trust.

Customer service has always been at the heart of Appliances Online. From our 24/7 Australian-based customer support team to our delivery crews helping customers get large appliances safely into their homes, every interaction matters.

Our service includes:

Free next-day delivery to eligible metro and regional areas for in-stock products
Free connection of selected appliances
Free removal and recycling of eligible old appliances and packaging
A two-hour delivery window
Support from real people, 24 hours a day

These services are designed to take some of the stress out of buying and replacing appliances, especially when customers are dealing with an unexpected breakdown or need something delivered quickly.

A long history with the ORIAS

The 2026 wins add to a long history of ORIAS recognition for Appliances Online. Over the years, we’ve been recognised across categories including Best Pureplay Retailer, Customer Service Excellence, Best End-to-End Customer Experience and Online Retailer of the Year.

Appliances Online is also a permanent member of the ORIAS Hall of Fame, recognising our long-standing contribution to Australian online retail.

While every award is a proud moment, the real value is what it represents: years of listening to customers, improving the experience and finding better ways to make appliance shopping simpler.

The people behind the wins

Awards like these are never the work of just one team.
They belong to the customer support specialists answering questions at all hours, the product teams helping customers make informed choices, the developers improving the website, the warehouse teams preparing orders and the delivery drivers bringing everything together at the customer’s home.
Most importantly, they belong to our customers.
Thank you to every Australian who has trusted Appliances Online with their purchase, shared feedback or recommended us to family and friends. Your experiences continue to shape how we improve and what we do next.

Here’s to more legendary service

Winning Best Pureplay Retailer and Customer Service Excellence at the 2026 ORIAS is a proud milestone, but our focus remains the same. We’ll continue working to make buying appliances quick, easy and enjoyable - with helpful advice, dependable delivery and service that supports customers well beyond checkout.

Thank you for helping us reach another memorable moment in the Appliances Online story.

Brad Tuisila

With over a decade of hands-on experience with the latest in home appliances, Brad brings a wealth of product knowledge and industry expertise to the table. He also brings a lot of impassioned opinions on shows and movies worth watching, who offers the best coffee in the local area and what kind of tech you absolutely MUST have in your home.