The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
I will sing the praises of Appliances Online
Dear Appliance Online Team,
This time last week we went into our local H***** N***** store only to walk out disappointed. After arriving home I researched other major white good retailers and came across Appliances Online. I thought to myself, self I thought, the service cant be any worse I sent through an online enquiry in the first instance and the reply was prompt and positive!
I write to you today to say thank you!
From the first e-mail received by Dennis through to Will who took my order and explained everything in detail, and to Michael and his offsider who delivered the goods. I will sing the praises of Appliances Online and tell everyone of your professional and courteous manner. Thank you for everything and when we need new white goods we will shop online through Appliances Online.
Please keep up the great service!
Michael, Bundanoon, NSW
Such cooperative people it's a very pleasant change
Hi, I would like to compliment the manner and quality in the way I was
treated with your company from my one and only call. I needed a frig
in and I had a particular size space and I needed it the next day. I
called and I was put through to Colin. I explained my situation to him
and that was the end of it. He just kept at it until he found what I
wanted and what would fit into the space available. I was unsure and
he reassured me that he would send one the next day. He even said
don't pay if it doesnt fit send it back. At around 7.30am the next day
i got a call advising me that the frig would be arriving between 8 and
10am. Sure enough at that time the guys turned up measured the space
then brought in the frig. Perfect fit. Thanks. It is very rare today
to be treated by such cooperative people it's a very pleasant change.
Thanks again Frank Frank, Bellevue Hill, NSW
Even with the price alone Appliances Online wins out
So my fridge and microwave have just arrived and been installed by two lovely staff! I had to get online straight away to convey my thanks for a completely hassle free experience. We ordered the fridge and microwave at about 2pm yesterday and by 10.30am next day they are already at home in our kitchen! Even with the price alone Appliances Online wins out, add to that, a great range of products, a site easy to navigate, fast, cheap(free!), convenient delivery AND installation PLUS removing your old appliances and you simply can't go wrong! To top it off, the whole service was conducted with complete professionalism. We couldn't have asked for a better service, we will recommend and we WILL be back!! Thankyou! Emily, North Carlton, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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