We bought this several years ago and fell in love. It's powerful, comfortable to hold, and excels at every task. But the plastic "guard" meant to protect pots started to deteriorate after a year or two of use, probably from the heat of hundreds of pots of soup. We found flakes of plastic in our food and that was the end. We had to throw it away, because a replacement part (listed on the site) is not available. It's too bad, because everything else still worked like new and it feels like a waste. Now we're in the market for a replacement, and I'm reluctant to buy this again and risk the same problem down the road.

I use the wand very often. It works beautifully. However, after using the chopping bowl to make salsa, I noticed a crack at the bottom. I have never put the bowl in a dishwasher, never used it for anything harder than onions. I don’t understand why it would split like this. It’s really too bad because I bought the product partially for the ability to do small volume chopping. Otherwise happy with the product. Disappointing.

I got this as a Christmas present 2 years ago and love it! The only thing that could make it better would to be cordless. I make smoothies every morning with frozen fruit and my husband has a hard time with the sound of blenders. So I was searching for something that would provide me with a quieter sound but also multi functional. This fits the bill! What I wasn't expecting is that I can blend a smoothie faster with this than in a blender! 2+ years and still going strong. I have had a problem recently with the chopping bowl when I try to chop and blend anything with a liquid it has been leaking up and out, which it never did before. Tonight I noticed a small chip on the edge so I'm actually here to buy a replacement bowl, which I'm happy they sell!