The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Be coming back when in need of anything else
I would like to send my thanks on wonderful service. I have referred your service on to my friends & family. Thank you again, I will definitely be coming back when in need of anything else. Katherine,
A brilliant customer experience
I wanted to write and provide some
feedback in regards to the service I received from Appliances online -
and in particular 2 specific individuals.Over
the heatwave of last week I was in a hurry to obtain an
air-conditioning unit for my apartment. AS a previous customer who has
had very good experiences in the past I decided to phone appliances
online for this. I spoke to Andrew Paskalis who went out of his way to
procure me an air conditioning unit immediately and also provide me with
the ‘best deal’. Unfortunately as the order was about to be placed the
supplier ran out, meaning I was not able to get the unit until 5 days
later. Andrew was extremely apologetic about this and offered to quote
me on the model instead so that I was able to purchase in store. However
within one day, he had managed to contact the supplier and track me
down a unit, and organise for it to be delivered. Anne, Elizabeth Bay, NSW
Quick hassle free purchase
Hi, just thought I'd write and thank Appliance Online for a quick hassle free purchase! I ordered and paid for the item online, it was delivered the next working day, on time and the product was just as I expected in perfect condition. A great experience all round. Kennedy, Box Hill, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
Do you offer installation only services or do you any install ivens that have been purchased from your store? Corrinne · 2025-07-07
Hello
Thank you for your installation question. Installation fees are typically associated with each product. When you enter your postcode and select your suburb, our system checks the stock availability in your state and determines if a technician provides installation services in your area. If everything is in order, the fee will be displayed online.
Please note that the installation fee applies to a 'Like-for-Like' installation, meaning that all necessary services must be available. This fee does not cover situations where extra connections are required. For instance, if you're switching from an electric product to a dual fuel (Gas/Electric) system, this fee will not apply. In such cases, you will need to request an inspection, and a separate quote will be provided.
For help with your order, you may need to chat with our internal sales team to assist you by calling the number below.
I hope this information will assist you when shopping with us at Appliances Online. Our Sydney-based team is available 24/7 to assist you at Ph: 1300-000-500. Colin Jones, Appliances Online
We're here to help 24/7 - for an immediate answer to your question, chat with one of our Live Chat agents below or call us on 1300 000 500 .
