The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
No running around, no stress, everything taken care of
I found dealing with Appliances Online to be a great experience. The customer service staff were helpful and friendly, as was the delivery man. The thought of running around from store to store, dealing with a multitude of salesmen, organising delivery, trying to figure out how to get rid of my old machine was all causing me a great deal of stress. What a pleasure it was to find a way to do this from the comfort of my own home. No running around, no stress, everything taken care of in one go and with prices comparable to those in store. I definitely will be recommending Appliances Online to my family and friends and would not hesitate to use their services again. Juliette, Ferntree Gully, VIC
Provided competitive pricing
I just wanted to drop a quick line to let you know that I have ordered
this fridge from you. Two weeks prior I had also purchased a Simpson
washing machine from you.
I must say that I am completely satisfied with both transactions. AOL
has provided competitive pricing and a level of service not available
from the normal retail channels. Your delivery / installation people
were courteous and helpful and both appliances were installed with the
minimum of fuss. Congratulations on providing an excellent service. I
will use AOL again and will certainly recommend you to friends and
colleagues. Peter, Castlehill, NSW
It feels like Christmas
Hi Camille, I just wanted to thank you very much for the
prompt delivery of my machine - I took delivery today, which is a whole
week earlier than I was expecting. I am so happy to have my washing
machine; with this wet weather the hand washing was just hanging under
the house dripping for days. It feels like Christmas to have a lovely
new washer now, and I am very impressed both with your courtesy when you
advised me of a possible delay with the order and also with the speedy
time you were able to finally get it to me. Thank-you so much. Judi, Mossman, QLD
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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