The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Helpful, courteous and customer focused
Today I bought a freezer on line from your website but realised that I accidentally clicked on fridge instead of freezer. I phoned your Michael Parry to ask to change fridge for freezer. This gentleman could not have been more helpful, courteous and customer focused. He made the whole exchange experience pleasant and simple. Thank you for having such great staff !! Alda, Manly West, QLD
A brilliant customer experience
I wanted to write and provide some
feedback in regards to the service I received from Appliances online -
and in particular 2 specific individuals.Over
the heatwave of last week I was in a hurry to obtain an
air-conditioning unit for my apartment. AS a previous customer who has
had very good experiences in the past I decided to phone appliances
online for this. I spoke to Andrew Paskalis who went out of his way to
procure me an air conditioning unit immediately and also provide me with
the ‘best deal’. Unfortunately as the order was about to be placed the
supplier ran out, meaning I was not able to get the unit until 5 days
later. Andrew was extremely apologetic about this and offered to quote
me on the model instead so that I was able to purchase in store. However
within one day, he had managed to contact the supplier and track me
down a unit, and organise for it to be delivered. Anne, Elizabeth Bay, NSW
The best online service I have experienced
I do a lot of online shopping across many different categories. This is the best online service I have experienced. Appliances Online not only matched a cheaper price, they advised they would call the next day after i ordered to confirm delivery time (which they did), then actually delivered within that 2 hour time window and picked up my old one for free. I have recommended AO to many others. Nicole, Hawthorn East, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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