The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
The best price we could find
What a strange experience dealing with Appliances on line. Order
processed. CHOSE my delivery date. Delivery driver ACTUALLY RANG and
advised time of delivery. ACTUALLY arrived on time. TOOK old washing
machine way. Installed new one. Easy and efficient and friendly. I
honestly have never had a better buying/installation delivery of a major
appliance. appliancesonline is now BOOKMARKED for all future purchases.
And yes...the best price we could find! Thanks Guys! Steve, Belmont, VIC
Rare thing to experience these days
We purchased our washing machine through 'Appliances Online'
over the phone. Although there was a mix up at first about
the machine being in stock and then not in stock, the
customer representative (a lady, who's name I cannot
recall)kept in regular contact with me and did all she could
to ensure our machine came ASAP, and it did! We were very
pleased.
Only two weeks later, we had a problem with the machine's
seal and it seemed that the manufacturer was claiming that
they were not responsible to fix the issue. Your
representative, Georgia Kia made an A+ effort to help us,
being understanding as well as offering a loan machine until
the problem was resolved. As it turned out the machine was
fixed, under warranty and seems okay for now but I felt that
my gratitude to Georgia needed to be mentioned to the
management and/or Directors of 'Appliances Online' . Georgia
made me feel like someone cared about what was
happening...that is a rare thing to experience these da Deborah, Point Cook, VIC
Your delivery guy Tony's a LEGEND
Hi. I just wanted to leave a note on the GREAT service that you guys provide.
I was looking all over Melbourne for the Westinghouse 420L Fridge and NONE of the local retailers had it. They said it would take them another 3 weeks to get it through my door. Which was miserable
news 'cause my old fridge just died on me!! But you guys were there to rescue me and my wife! I called you guys and found out that you STILL had 3 more in stock out here. Next minute I order the
fridge from your website and next day at 2:30 in the afternoon, its in my house!
Your delivery guy Tony's a LEGEND for being nice enough to CAREFULLY bring it UP my narrow stairway to my first floor apartment. I didn't even ASK him to do it. He was on auto-pilot. He didn't stop
there! He even UNWRAPPED the fridge, plugged it in, took off all the safety tapes AND took the rubbish with him! NOW THAT IS SERVICE! Jiso Philipose, Ormond, Vic
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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