The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
I will be coming back
I am not someone that normally shops on line however the experience your company has given me has been amazing. Not only have I bought my soup maker at a good price, it was made so easy for me to do so. I also chatted to your agent online because I had questions about the delivery. They were terrific and ironed out my problem. I will be selling your business to everyone at work and at home and I will be coming back. Thanks you Eileen, Booragoon, WA
Everything about this transaction was excellent
Good Morning.
Thank you. Everything about this transaction was excellent.
The cost of the appliance, the information I was given by phone, the email setting out the delivery date and possible times, the morning call, and the incredible and courteous service by Andrew and Gary with the delivery and removal.
Absolutely perfect!
In future, I will nerver buy an appliance any other way. Beverley, McMahons Point, NSW
The entire process was painless
To Appliances Online.
I would like to thank you for the excellent service you recently provided with my recent purchase of a refrigerator. If only all places provided the level of customer service you provide, things would be much easier for we consumers.
I am pleased to say that the process outlined on your website occurred as claimed - the product was delivered the next business day after it was ordered, I was called before 10am on the day of delivery with an estimated delivery time window, and it was delivered within that window. There was a small glitch with the online ordering process in that I didn't receive a confirmation page after submitting payment, but a call to the Support phone number confirmed the order had been placed and the payment had been received.
The only thing that didn't happen as specified on the website was a phone call an hour before the delivery. When I asked the delivery personnel about this they explained it was they are so busy that it is difficult to g Drew, Cloverdale, WA
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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