The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Driver took all the packaging and old fridge away without being asked to
Great service - ordered fridge and it was delivered two days later - driver took all the packaging and old fridge away without being asked to - would use website again and recommend it! Appliances Online customer,
Appliances Online get 10 out of 10
If a company is judged by the way it deals with problems, then Appliances Online get 10 out of 10. I had a problem with a damaged door from delivery and it was handled promptly, efficiently and professionally. I will absolutely be shopping with you again. Very, very impressed. Was also happy with the ability to make a late night phone call, get stock levels checked, and organise delivery in under 48 hours. Well done! Kirsten, Gwelup, WA
I have been spreading the word
Have just taken delivery of our new fridge and right on time too, I am so impressed with the service and prices I have been spreading the word and will be using you again. We have a small space for a side by side fridge and was told by other retailers there wasn't a fridge to fit but your website gave me the options once I put in the dimensions of the space and so found a Samsung which is a perfect fit. Sue,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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