The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Positive feedback for the wonderful service
Just wanted to send positive feedback for the wonderful service we received from appliancesonline.com for our recent purchase. We were extremely satsified with the quick delivery, pleasant customer service and extra dyson kit thrown in at no cost. You have gone above and beyond. Thank you again. We will be repeat customers! Jenny,
Even with the price alone Appliances Online wins out
So my fridge and microwave have just arrived and been installed by two lovely staff! I had to get online straight away to convey my thanks for a completely hassle free experience. We ordered the fridge and microwave at about 2pm yesterday and by 10.30am next day they are already at home in our kitchen! Even with the price alone Appliances Online wins out, add to that, a great range of products, a site easy to navigate, fast, cheap(free!), convenient delivery AND installation PLUS removing your old appliances and you simply can't go wrong! To top it off, the whole service was conducted with complete professionalism. We couldn't have asked for a better service, we will recommend and we WILL be back!! Thankyou! Emily, North Carlton, VIC
Going the extra mile to solve my problem
Appliances Online have been in constant contact with me to rectify the problem I have had.
Georgia in customer service is a real credit to the compalny and
quickly agreed to send me an LPG Mainifold to replace the Natural Gas
one.
It arrived within a couple of days and is being fitted on Wednesday by the plumber.
If only all customer service was as good as that of Georgia and her team, I would be a very happy man.
Well done Georgia and thank you once again for going the extra mile to solve my problem.
I have bought appliances before from Appliancesonline and never had
any problems, but it is at times when you do that you really find out
whether you are dealing with a professional company or one just
interested in moving boxes.
If all staff are as thorough and professional as Georgia, I would not hesitate to buy from them again. Great Service!!!
Heath, The Gap, QLD
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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